Jimmy Bean Wool Update

Okay when it comes to online businesses I think one of the biggest pluses is customer service, in fact in the online world of commerce it is probably the one thing that will make or break a company. I just had my first experience with Jimmy Beans customer service (the place I ordered the corn yarn from).

I got a very nice and to the point letter from them stating that 2 of the items I ordered were delayed...one by 2-3 weeks and the other by only 5 days.

Now the one that is 2-3 weeks delayed is actually the one I am hoping to make my partner's socks with for the Hogwarts sock swap....and the company made it very clear on their website that only a limited amount of each color is produced and once sold out-its gone, no more....EVER! So while this has me worried, I knew the deal when I went in.

The second is the a-Maizing yarn (the letter gave me the proper spelling of the name) which I ordered in "Ducky"....it looks like a nice mellow, soft, almost baby yellow. I was surprised that I was told of its delay at all being it was only going to be 5 days late.

Most companies online would have sat on the info, especially since I was a new customer, and just shipped it when it came in.

I like this!! What I liked even more was the fact that Jimmy Beans gave me a CHOICE as to what to do....did I wish to have them wait and ship all at once, or split it up into smaller shipments at NO EXTRA CHARGE!!! WOW! As you can tell that means a lot to me as well.

I love a company who thinks along the same lines that I do...if the delay in shipping isn't thru any fault on the customers service why should they be penalized. I have ordered from a couple of other places online who had no troubles saying that they would charge extra if I chose to have them ship in parts.

Not that shipping costs is that big a deal with Jimmy Beans--they charge $4 shipping for packages ranging from $0-74.99, and at $75 shipping becomes free, for an extra $1.30 you can get "signature varification" which means you have to sign for it (so you can hide the package if its close to hubby coming home). My standard yarn orders are about $50 in product but shipping is usually around another $10-12, so this was a treat. It felt like the first time I had a Drumstick ice cream cone as a kid and found the cone was lined with chocolate as well!

I will keep everyone updated on the situation as it goes along. I would suspect that the first part of my order will be getting off this week, but then I wouldn't be surprised if it got off on Monday instead being I got my reply back to them so late in the day today.

So far, things are looking very shiny for this online store!!

UPDATE 7:14pm CT:
I heard back from Jimmy Beans...they sent out my order TONIGHT. They emailed me all the tracking info, plus a little explaination as to how it all works and why tracking info may not show up right away on the USPS site. I really like this!
They told me exactly how much they were charging to my cr.card for this shipment and restated which items will ship later (always nice to have reiterated)

They also included a list of current sales (50% off) although the month said "July" when its August I would think they will honor the sale price. And an invite to review the products for other crafters...most sites just put a clicker on their page but don't say anything about it...so it was nice to be asked to do it.